Returns & Refunds
Learn about our hassle-free return policy and refund process
30-Day Returns
Return most items within 30 days of delivery for a full refund or exchange.
Free Returns
Free return shipping on defective items or our shipping errors.
Quick Refunds
Refunds processed within 5-7 business days after receiving your return.
How to Return an Item
1
Contact Us
Reach out to our customer support team to initiate your return request.
2
Get Approval
Receive return authorization and shipping label (if applicable).
3
Pack & Ship
Pack the item securely in its original packaging and ship it back.
4
Get Refund
Receive your refund once we process your returned item.
Return Conditions
Items We Accept for Return
- ✓Items in original condition and packaging
- ✓All original tags and labels attached
- ✓Unused items without signs of wear
- ✓Items damaged during shipping
- ✓Wrong or defective items
Items We Cannot Accept
- ✗Items worn, used, or damaged by customer
- ✗Missing original tags or packaging
- ✗Items returned after 30 days
- ✗Final sale or clearance items
- ✗Personalized or custom items
Refund Information
Processing Time5-7 Business Days
Refund MethodOriginal Payment Method
Shipping CostsDeducted if not our error
Restocking FeeNone for defective items
Important: All returns must be authorized before shipping. Unauthorized returns may be refused or returned to sender at your expense. Please include your order number and reason for return when contacting us.
Exchange Policy
Size/Color Exchange
- • Available within 30 days of delivery
- • Item must be unworn and in original condition
- • Exchange shipping costs may apply
- • Stock availability may affect exchanges
Different Item Exchange
- • Price difference will be charged/refunded
- • Follows same return conditions
- • Subject to item availability
- • Contact support for assistance
Ready to Return an Item?
Our customer support team is here to help you with your return or exchange.
Phone: +977 9803861618
Email: support@chooseyourcart.com
Business Hours: Sunday - Friday, 9:00 AM - 9:00 PM