Returns & Refunds
Review our hassle-free return window limits, exchange policies, and refund processing schedules.
30-Day Window
Submit return requests for eligible catalog purchases within 30 days of the delivery timestamp.
Zero Fee Returns
Free return shipping logs for verified catalog defects, incorrect shipments, or damaged deliveries.
Fast Settlements
Settlements are processed and dispatched back to your original source coordinates within 5-7 business days.
Return Fulfillment Steps
Initiate Contact
Submit a ticket coordinates via our Contact page or notify support hotline reps of your intent.
Audit & Authorization
We review order invoices and issue a Return Authorization Code along with carrier shipping labels.
Pack & Ship
Pack the catalog items in original packaging, attaching the authorization notes securely, and dispatch.
Audit Clear & Refund
We physically audit the items coordinates and disburse refund coordinates to your payment source.
Eligible Returns
- ✓Catalog items in original conditions, unworn and unwashed.
- ✓Original tag pins, size tags, and barcode slips intact.
- ✓Goods that arrived broken, defective, or with packaging anomalies.
- ✓Wrong items dispatched by our packaging logistics team.
Ineligible Returns
- ✗Items containing marks, wear signs, or modifications by customer.
- ✗Products missing original accessories, invoices, or manual cards.
- ✗Catalog orders submitted beyond the 30-day policy bounds.
- ✗Final clearance sales, promotional coordinates, or customized orders.
Product Exchange Policy
Size & Color Adjustments
If the size coordinates do not fit, we coordinate exchanges within 30 days of delivery. Exchanges are dependent on catalog stock levels at the moment of receipt audit.
Different Catalog Items
If you prefer an entirely different catalog category, the returned item undergoes valuation, and price adjustments (surcharges or credit refunds) are settled accordingly.
Initiate a Return Request
Have questions regarding return shipping labels or eligible catalog coordinates? Reach out to support.